Frequently Asked Questions
Find quick answers to common questions about repairs, insurance, and what to expect.
Estimates & Appointments
Everything you need to know before scheduling your repair.
Yes. We provide free, no-obligation estimates for collision repair services.
Yes. You can send photos of the damage through our website and we'll provide a preliminary estimate. A final estimate is confirmed after an in-person inspection.
Appointments are recommended so we can give your vehicle our full attention, but walk-ins are welcome during business hours.
In-person estimates are typically completed the same day. Photo-based estimates are usually returned within one business day.
Insurance & Claims
Learn how we work with insurance providers and claims.
Yes. We regularly work with insurance providers throughout the repair process.
Yes. With your authorization, we coordinate directly with your insurer on estimates, supplements, and approvals to keep the process moving.
If we discover hidden damage once work begins, we document it and submit a supplement to your insurer for approval before continuing.
No. You have the right to choose any repair shop you prefer, regardless of your insurer's recommendation.
Repairs & Services
Answers about our repair process, services, and workmanship.
We provide collision repair, auto body work, paint refinishing, dent repair, bumper repair, frame straightening, glass replacement, and collision-related mechanical repairs.
Yes. We use computerized paint-matching to blend the new finish with your vehicle's existing color for a seamless result.
Timelines depend on the extent of the damage and parts availability. We provide an estimated completion date and keep you updated if anything changes.
Yes. Every vehicle goes through a final quality inspection before pickup to make sure the repair meets our standards.
Vehicle Pickup & Support
Information about repair updates, vehicle pickup, and ongoing assistance.
Yes. We'll keep you informed throughout the repair process, especially if timelines or repairs change.
Yes. You can contact us anytime for a status update, and we'll let you know where your vehicle is in the repair process.
We'll call or message you as soon as your vehicle has passed final inspection and is ready for pickup.
Just reach out to our team by phone or email. We're happy to answer any questions about the repairs after you've taken your vehicle home.
