Privacy Policy – Woodley Collision

Woodley Collision respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, request an estimate, submit vehicle damage information, or use our auto body shop, collision repair, auto body repair, vehicle damage repair, and estimate-related services.

Introduction

This Privacy Policy applies to information collected through the Woodley Collision website and related communications with our team. By using our website or contacting us, you agree to the practices described in this policy.

Information We Collect

We may collect information you provide directly, including your name, phone number, email address, vehicle information, insurance information, appointment preferences, photos of vehicle damage, repair status questions, and any message details you submit through website forms or other communications.

We may also collect limited technical information automatically when you use our website, such as browser type, device information, IP address, pages visited, referring pages, and general usage data. If you reach our website from an advertisement or campaign link, we may also record campaign attribution details submitted with your form, such as UTM parameters and ad click identifiers (for example, a Google Ads click ID).

How We Use Information

We use collected information to respond to inquiries, prepare or discuss estimates, schedule appointments, communicate about vehicle repairs, assist with insurance-related questions, improve our website, maintain business records, prevent misuse, and provide customer service.

Website Forms and Communications

When you submit a contact form, estimate request, repair status request, or after-hours accident request, we use the information you provide to evaluate your request and follow up with you. Submitting a form does not create a repair authorization, insurance claim, or binding estimate unless separately confirmed by Woodley Collision.

Cookies and Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website traffic, improve performance, and measure how visitors use the site. You can adjust your browser settings to limit or block cookies, but some website features may not function as intended.

We do not sell personal information. We may share information when needed to provide requested services, communicate with insurance companies or vendors at your direction, operate our website, comply with legal obligations, protect our rights, or complete a business transaction involving Woodley Collision.

California Privacy Notice

California residents may have rights regarding personal information under applicable California privacy laws, including the right to request access to certain information, request deletion of certain information, or ask questions about how information is handled. To make a privacy request, contact us using the details below. We may need to verify your identity before responding.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, email, or electronic transmission is completely secure, so we cannot guarantee absolute security.

Third-Party Links

Our website may include links to third-party websites, maps, social media pages, insurance resources, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites.

Children’s Privacy

Our website and services are intended for adults and vehicle owners or authorized representatives. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the latest effective month and year.

Contact Us

Woodley Collision
7243 Woodley Avenue
Van Nuys, CA 91406
Phone: +1 747-745-5353
Email: info@woodleycollision.com
Hours: Open Daily, 8:00 AM – 8:00 PM