Repair Updates

Check Your Repair Status

Your vehicle is in good hands. Call, email, or send a quick request and our Van Nuys team will confirm exactly where your repair stands — and what happens next.

The shop is open Monday through Friday from 9:00 AM to 7:00 PM and closed weekends. After-hours accident? 24/7 free towing and online estimate requests are available.

Mon – Fri: 9:00 AM – 7:00 PM · Sat – Sun: Closed · Consultations & Estimates: 24/7 Same-day answers during business hours
Woodley Collision technician reviewing a vehicle repair in the Van Nuys shop

Contact Options

Three Easy Ways to Get an Update

Pick whichever works best for you — every request reaches the same team that is working on your vehicle.

Fastest

Call the Shop

Speak directly with our front office during business hours — most status questions are answered on the call.

(747) 745-5353 Mon – Fri: 9:00 AM – 7:00 PM · Sat – Sun: Closed · Consultations & Estimates: 24/7 Call Now

Email Your Question

Send your name, vehicle, and repair or claim reference. We review every message and reply with the latest available update.

info@woodleycollision.com Email Us

Visit in Person

Stop by our Van Nuys shop during business hours — calling ahead helps us have your repair information ready.

7243 Woodley Avenue, Van Nuys, CA 91406 Get Directions

Request Online

Send a Status Request

Prefer not to call? Send this form and our team will check your repair and get back to you — usually the same business day.

Have these details ready

  • Customer name and best callback number
  • Vehicle year, make, model, and color
  • Estimate, repair order, or insurance claim number
  • Any approval, parts, or pickup questions

Not live tracking. Updates are confirmed by our team from real repair progress, parts status, and approvals.

We respond during business hours, usually the same day.

How It Works

What Happens When You Ask for an Update

Every request follows the same simple path, so the answer you get reflects what is actually happening in the shop.

  1. Send Your Details

    Call, email, or use the form with your name, vehicle, and repair or claim reference.

  2. We Find Your Repair Order

    Our front office locates your vehicle's record and reviews the latest notes.

  3. We Confirm With the Team

    We check current progress, parts status, and insurance approvals with the technicians.

  4. You Get a Clear Update

    You hear back with where the repair stands and what happens next — no guesswork.

Repair Status Questions

Quick answers about updates, timelines, and checking on your vehicle.

Calls during business hours are usually answered on the spot. Email and form requests are typically answered the same business day, and by the next business day at the latest.

Your name, callback number, and the vehicle year, make, and model. An estimate, repair order, or insurance claim number helps us pull up your record right away.

Parts availability, insurance approvals, and additional damage found during teardown can extend a repair. When something changes, we update the plan and let you know what it means for your pickup date.

Yes — you are welcome to visit during business hours. Calling ahead helps us have your repair information ready when you arrive.

No. Updates are confirmed by our team from actual repair progress, parts status, and approvals — so what you hear reflects what is really happening with your vehicle.

Vehicle Not in Our Shop Yet?

Start with a free estimate — send photos of the damage and our Van Nuys team will walk you through the next steps.

24/7 Free Towing — available after hours. Online estimate requests are available anytime.