An accident does not wait for business hours. When a crash happens at night or over the weekend, the first priorities are personal safety, emergency help when needed, and moving an unsafe vehicle without creating another hazard. Woodley Collision offers 24/7 free towing for after-hours accidents in Van Nuys, along with online estimate and consultation requests that can be submitted anytime.
That availability does not mean the physical auto body shop is open around the clock. Woodley Collision’s shop hours are Monday through Friday, 9:00 AM to 7:00 PM. The shop is closed Saturday and Sunday. Towing and online request availability should not be confused with counter or repair hours.
Call 911 first when safety is at risk
If anyone is injured, a vehicle is in a dangerous traffic lane, there is fire or smoke, fuel is leaking, or the situation feels unsafe, call 911 first. Follow the instructions of emergency personnel. Do not stand between vehicles, cross active lanes for photos, or attempt to retrieve debris when traffic makes it dangerous.
Move to a safe location if you can do so without increasing risk and if local authorities direct or allow it. Turn on hazard lights, stay aware of approaching traffic, and do not remain inside a vehicle that is in an exposed position if emergency responders tell you to move.
What 24/7 accident support means
Woodley Collision separates after-hours access into services that can operate when the shop is closed and work that occurs during shop hours.
Available at any time
- 24/7 free towing for after-hours accidents
- Online estimate requests
- Online consultation requests with contact and vehicle details
Physical shop hours
- Monday–Friday: 9:00 AM–7:00 PM
- Saturday–Sunday: closed
- Vehicle inspection, repair work, and in-person shop activity occur during operating hours or as coordinated with the team.
This distinction helps set a realistic expectation. A tow can secure and transport a vehicle after hours, while the detailed inspection and repair-planning conversation continue when the shop team is available.
A step-by-step after-hours accident checklist
- Check for injuries and hazards. Call 911 immediately if anyone needs help or the scene is unsafe.
- Follow law-enforcement instructions. Move vehicles only when it is safe and permitted.
- Exchange essential information. Collect driver, vehicle, insurer, and contact details without arguing about fault.
- Document the scene safely. Take wide and close photos only from protected positions.
- Decide whether the vehicle should be driven. When in doubt, towing is the safer choice.
- Request towing and submit details. Contact Woodley Collision and use the online estimate form so the team has a record for follow-up.
When not to drive after a collision
A vehicle may start and move but still be unsafe. Do not continue driving when a tire rubs against damaged bodywork, a wheel sits at an unusual angle, steering has changed sharply, coolant or another fluid is leaking, broken parts are dragging, lamps needed for safe travel do not work, or warning messages suggest a serious problem.
Damage behind a bumper can also affect absorbers, reinforcements, mounts, wiring, sensors, and nearby cooling parts. Driving can worsen a leak or turn a loose component into a road hazard. Towing allows the vehicle to reach the shop without adding those risks.
Information to provide for towing
Give the dispatcher or shop a reliable callback number, the vehicle’s exact location, year, make, model, color, and the direction it faces. Describe whether it can roll, whether a wheel is damaged, whether keys are available, and whether police or property restrictions affect access.
Do not leave valuables in the vehicle. Remove medication, identification, electronics, garage remotes, work equipment, child seats if they can be removed safely, and anything needed before the shop reopens. Confirm where the vehicle is being taken and how you will receive follow-up information.
Submitting an online estimate request
The online form helps begin the repair record while details are fresh. Include the time and general type of impact, the primary damaged areas, whether the vehicle was towed, and any warning lights or fluid leaks. Upload clear images of the overall vehicle and close views of the damage.
An online estimate request is available 24/7, but it is not an instant final diagnosis. Some conditions require inspection, measurement, or access behind panels. The team will review the submission and follow up about the appropriate next step for collision repair.
Insurance decisions after the scene is safe
You do not need to settle every insurance question beside the roadway. Once you are safe, review your policy information and decide whether to open a claim. Record the claim number, adjuster contact information, and any instructions you receive.
Woodley Collision can provide repair-related documentation, while the insurer determines coverage and payment under the policy. The site’s insurance information explains the general relationship between the owner, repair shop, and carrier. Avoid authorizing unfamiliar roadside services without understanding the destination, charges, and paperwork.
What happens when the shop reopens
During operating hours, the team can confirm intake, review the submitted information, and arrange inspection. Visible damage is documented first. If required, additional access or disassembly can reveal broken mounts, internal bumper parts, structural conditions, or collision-related mechanical damage that could not be seen in nighttime photos.
A repair plan can then identify needed parts, labor, refinishing, measurements, and supporting documentation. If insurance is involved, additional findings may require a supplement. The vehicle owner should keep contact information current so decisions and updates do not stall.
Tracking the repair after intake
Once a repair is underway, timing can depend on damage severity, parts availability, insurer review, and the procedures required for the vehicle. Use the repair-status contact options for updates. A helpful status response should identify whether the vehicle is being inspected, waiting for authorization or parts, in repair, in refinishing, or in final review.
Do not rely on a generic timeline given before the vehicle has been inspected. A responsible estimate of completion becomes clearer as unknowns are resolved. Ask the team to use the phone number or email address you monitor most closely.
Keep towing, police, insurance, and repair documents together. Record who has the keys and where the vehicle was delivered. This small administrative step is especially valuable after a late-night accident, when details can be difficult to remember the next morning. Save photographs in their original resolution and avoid editing away context that may help explain the impact.
Write down the towing contact, destination, and time of transfer. If law enforcement provides an incident number, keep it with the claim information. Organized records make the next business-day conversation faster and reduce uncertainty about who currently has custody of the vehicle.
Frequently asked questions
Is the Woodley Collision shop open 24/7?
No. The physical shop is open Monday through Friday from 9:00 AM to 7:00 PM and closed Saturday and Sunday. Only 24/7 free towing for after-hours accidents and online estimate or consultation requests are available around the clock.
Is towing free for any reason?
The stated offer is 24/7 free towing for after-hours accidents. Contact the shop with the circumstances and location so availability and next steps can be confirmed. Do not assume unrelated transport or general roadside assistance is included.
What if my car looks drivable?
Look for leaks, tire contact, steering changes, loose parts, broken safety lighting, warning messages, and unusual wheel position. When safety is uncertain, do not risk driving; arrange towing and have the vehicle inspected.
Can I receive a final estimate overnight?
You can submit the request anytime, but the final scope may require an in-person inspection during shop hours and possibly disassembly. Photos support the first review but cannot show every hidden condition.
Get help after an accident
For immediate danger or injury, call 911. After the scene is safe, call Woodley Collision at (747) 745-5353 for after-hours accident towing or send an online estimate request. The one physical shop is at 7243 Woodley Avenue, Van Nuys, CA 91406.
